Refund policy

Refund & Return Policy

We want you to be completely happy with your purchase. If something isn't right, here's how we can help.

30-Day Return Window

• You may request a return within 30 days of delivery.
• Items must be unused, unwashed, and in their original packaging.
• Please contact us before sending anything back — this helps us process your return quickly.

How to Start a Return

1. Email us at 501724105@qq.com with your order number and the reason for the return.
2. We'll reply with return instructions and the return address within 1–2 business days.
3. Ship the item back. Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.

Refunds

• Once we receive and inspect your return, we'll notify you of approval.
• Approved refunds are issued to your original payment method within 5–10 business days.
• Original shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, email us within 7 days of delivery with a photo. We'll send a replacement or issue a full refund — including any shipping costs — right away.

Exchanges

The fastest way to get a different item is to return the original and place a new order. Contact us and we'll guide you through it.

Non-Returnable Items

• Items returned without first contacting us.
• Used, washed, or damaged-by-customer items.
• Items returned after the 30-day window.

Cancellations

You can cancel your order free of charge as long as it has not yet shipped. Once an order is dispatched, please follow the return process above.

Questions? Email 501724105@qq.com — we're glad to help.